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#protip If you ask for a person’s info before launching an online chat, that info should be passed to the CS rep. +@BestBuySupport
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@BestBuySupport When getting a price adjustment on an order, @BestBuy requested my first name, last name, email and the order number.
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@BestBuySupport And then the customer service rep requested the same info again because it doesn’t make it over to them. Why ask for info if it isn’t used?
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@BestBuySupport Where’s the disconnect?