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#FYI: @ADT sales reps will pretty much always tell you you need new equipment, but you should be aware that getting any new equipment locks you into a new 3 year contract.Permalink On twitter.com
AaronGustafson
❤️ 1 Favorite Mood +1 🙂
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We have used ADT for roughly 17 years, both in our homes and our office. When we relocated to our current condo, which had a system installed, we had @ADT come evaluate it. They said it needed to be replaced. But didn’t mention the 3 year contract.Permalink On twitter.com
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It was a crazy day—with a 2 year old, what day isn’t?—so I did not read the contract on the sales rep’s iPad as closely as I should have. Totally my fault.Permalink On twitter.com
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But I have to say I’m disappointed in the sales rep not mentioning the term of the contract. That’s kind of a big deal. As far I I understood it, we were merely moving our existing service from our home to this new address… a continuation of our existing term, not a new one.Permalink On twitter.com
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Apparently swapping out the equipment was what triggered the 3-year term. I wish I hadnt done it. Learn from my mistake.Permalink On twitter.com
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And now we’re moving and they want us to pay over $1k to disconnect their service. Fun times.On twitter.com
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I did reach out to @ADT to ask if being a loyal customer for 17 years meant they’d consider waiving the charge or even reducing it. It didn’t.Permalink On twitter.com
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Anyway, just wanted to share that on the off chance it might help you avoid a similar experience.Permalink On twitter.com
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Addendum: @ADT reached out and we were able to resolve the issue. Perhaps customer service isn’t dead after all. Thank you ADT!Permalink On twitter.com